What to do if your Phonak TV Connector doesn’t connect automatically

Please check the following: 
•    The TV Connector is connected to your TV
•    The TV is turned on and the audio signal is not muted
•    The hearing aids are paired with the TV Connector
•    You are within the operating range of the TV Connector 

If the issue continues, contact your hearing care professional to confirm that the “Automatic activation” feature is enabled in the fitting software.