Phonak and VA cooperate on an innovative distance fitting solution

Stäfa, Switzerland
Phonak and VA cooperate on an innovative distance fitting solution

Staefa, Switzerland – May 10, 2017 – Phonak, the leading global provider of hearing instruments and wireless communication solutions, today announces that it will start a pilot program through Iron Bow to provide the U.S. Department of Veterans Affairs (VA) real-life opportunities for employing modern telehealth solutions to enable a distance fitting approach for hearing aids. With this innovative distance support solution the two organizations are further leading the way in the field of eHearingcare in an effort to make the lives of veterans with hearing loss easier. The development of the solution is already well advanced and first field trials will start this summer.

The VA is one of the most important providers of hearing care in the United States. In a given year, over 1,000 audiologists at the VA provide more than 375,000 hearing aid adjustments and care services. A necessary and important part of that process is fine tuning of hearing aids. With the introduction of VA HearAssist a veteran can be anywhere in the world and have his or her hearing aids adjusted. Phonak, through Iron Bow, is one of the two partners to develop this solution for the VA, which is a great reflection of the company’s innovation leadership.

VA HearAssist allows the hearing aid wearer to connect via smartphone to the audiologist’s fitting software via a secure internet connection. Using a Bluetooth link between the hearing aid and smartphone mobile app developed by Phonak, the audiologist can then directly access the hearing aids, without the use of an additional intermediary device. This allows the provider to check and adjust settings in real-time, while at the same time providing advice to the hearing aid wearer via video conference.

Both, audiologists and veterans, benefit from this technology. VA HearAssist is easy to use – all it requires is the installation of the corresponding Android or iOS app on a preferred device. It is efficient and saves travel and waiting time. At the same time the app enables hearing aid wearers to take a more active role during the fitting process.

“We are honored that Phonak has been selected as a trusted partner for running this pilot study. We have been working closely together for many years and this partnership once again proves our unwavering commitment to push the limits of technology and our efforts in the field of eSolutions for hearing care,” says Jan Metzdorff, President of Phonak U.S.

VA HearAssist will explore base line clinical trials at three VA facilities in Cleveland, Chicago and Miami this summer with a selected group of veterans.

About the U.S. Department of Veteran Affairs
The mission of the Department of Veterans Affairs (VA) Center for Innovation (CI) is to provide innovative solutions to complex VA problems. VACI strives to elicit solutions that in turn provide high quality, effective and efficient Connected Care, Telehealth, services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner.

About Phonak
In 2017, Phonak, a member of the Sonova Group, proudly celebrates its 70th anniversary.
Headquartered near Zurich, Switzerland, Phonak was born in 1947 out of a passion for taking on the most difficult hearing challenges. Seventy years later, this passion remains. As the industry’s leading provider, we offer the broadest portfolio of life-changing hearing solutions. From pediatric to profound hearing loss, we remain committed to creating hearing solutions that change people’s lives to thrive socially and emotionally. We believe in creating a world where ‘Life is on’ for everyone.
At Phonak, we believe that hearing well is essential to living life to the fullest. For 70 years, we’ve remained true to our mission, creating life-changing hearing solutions to help people thrive socially and emotionally. Life is on.


Media Relations
Michael Isaac

Tel: +41 58 928 33 24