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Knowledge Base
Bluetooth®
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Need help connecting your Phonak hearing aids to your phone or Phonak apps? Here, you’ll find support articles with step-by-step guides and Bluetooth troubleshooting tips to help you connect your devices and keep them working smoothly.
Frequently Asked Questions
How to pair Phonak hearing aids to iPhone® for phone calls and media streaming
How to pair Phonak hearing aids to Android for phone calls and media streaming
How to troubleshoot poor quality of Bluetooth® audio streaming to my Phonak hearing aids
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why can’t the person hear me when using Phonak hearing aids with iPhone?
During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session?
The Remote Support session uses the loudspeaker of your smartphone.
Why can’t the person hear me when using Phonak hearing aids with an Android phone?
During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
Why are my Phonak hearing aids not showing in the Bluetooth list of my phone?
I reboot my Phonak hearing aids to put them in the Bluetooth® pairing mode, but they are not showing in the Bluetooth list of my phone or computer.
Can I pair Phonak hearing aids with the Bluetooth® system in my car?
Connecting the car and Phonak hearing aids
Other Key Topics
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