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Knowledge Base
Bluetooth®
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Need help connecting your Phonak hearing aids to your phone or Phonak apps? Here, you’ll find support articles with step-by-step guides and Bluetooth troubleshooting tips to help you connect your devices and keep them working smoothly.
Frequently Asked Questions
How to pair Phonak hearing aids to iPhone® for phone calls and media streaming
How to pair Phonak hearing aids to Android for phone calls and media streaming
How to troubleshoot poor quality of Bluetooth® audio streaming to my Phonak hearing aids
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why can’t I answer calls using the button or double tap on my Phonak hearing aids?
Once the hearing aids are paired with a phone via Bluetooth, the multi-function button on the Phonak hearing aids can be used to accept and reject a phone call. A short push (less than one second) will accept an incoming call and a long push (press and hold more than two seconds) will reject an incoming call.
How to manage Bluetooth® pairing entries on your iPhone® after updating your Infinio hearing aids to Ultra
Bluetooth® Pairing Entries Following the Ultra Update
How to Manage Bluetooth® pairing entries on your Android™ smartphone after updating your Infinio hearing aids to Ultra
Bluetooth® Pairing Entries Following the Ultra Update
How to improve your experience with Bluetooth®
Improve your experience with Bluetooth by configuring settings on your phone.
How many Bluetooth® devices can I pair and connect to my Phonak hearing aids?
Phonak hearing aids can be paired with up to eight Bluetooth® devices.
Other Key Topics
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