Knowledge Base

Bluetooth®

How-to Guides
Troubleshooting
Best Practices
Helpful Tips

Need help connecting your Phonak hearing aids to your phone or Phonak apps? Here, you’ll find support articles with step-by-step guides and Bluetooth troubleshooting tips to help you connect your devices and keep them working smoothly.

Frequently Asked Questions

Support Articles

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Why can’t I take phones calls directly on my Infinio Ultra hearing aids?

If you have Infinio Ultra or later hearing aids, ensure that you haven't unintentionally disabled “Bluetooth streaming” in the settings of the myPhonak app.

How to manage Bluetooth® pairing entries on your iPhone® after updating your Infinio hearing aids to Ultra

Bluetooth® Pairing Entries Following the Ultra Update

How to Manage Bluetooth® pairing entries on your Android™ smartphone after updating your Infinio hearing aids to Ultra 

Bluetooth® Pairing Entries Following the Ultra Update 

What hearing aid should be selected from the list on the mobile phone?

Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.