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Knowledge Base
Accessories
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about using your Phonak accessories? Here you’ll find helpful support articles with step-by-step guides to help you set up, use, and troubleshoot devices like the TV Connector, Roger microphones, and more.
Frequently Asked Questions
How to improve speech understanding when using Roger On?
How to set up the TV Connector
Why are my Phonak hearing aids beeping when using TV Connector?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why doesn't my Phonak RemoteControl work with my Infinio hearing aids?
RemoteControl Compatibility
How can I pair the Phonak RemoteControl if I only use a hearing aid in one ear?
Pairing RemoteControl with one hearing aid
What should I do when my Phonak RemoteControl does not pair with my hearing aids?
Troubleshooting pairing issues with the Phonak RemoteControl device
Why does my Phonak RemoteControl start to blink blue again after successful pairing?
If the Phonak RemoteControl is only paired with one hearing aid, it will automatically switch to pairing mode to search for a second hearing aid, and the indicator light starts to blink blue.
Why does my Phonak RemoteControl become unresponsive when used together with the myPhonak app?
The RemoteControl device may stop responding when used simultaneously with myPhonak, as concurrent operation of both is not supported.
Other Key Topics
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