
A Smarter Approach to Hearing Aid Maintenance
- At Phonak we want solutions that drive clients' well-being, to services that help businesses thrive, to improved processes to ensure that the experience with us is predictable, reliable, and results in positive outcomes for everyone. We feel that the care kit helps to feed into this philosophy by supporting both reliability and clinician efficiency and excellence.
- Service interruptions can impact both clients and hearing care professionals (HCPs). 38% of all service cases are resolved through simple filter replacement, and 50% of in-clinic service cases could be solved directly by clients. Waiting for service leads to hearing aid downtime, affecting user experience and clinic efficiency.
- That’s why we created the Phonak Care Kit—a proactive solution designed to reduce preventable service visits, empower clients, and enhance clinic operations.
Empowering Self-Care, Anytime, Anywhere and Enhancing Efficiency and Service Quality
50% of all services cases occurring in store or clinic can be solved directly by clients* minimizing the need for professional assistance and encouraging client's self-care and independence.
38% of all service cases are resolved through filter replacement* which takes up a significant amount of professional time when handled in clinic.
Care Guides
Refer to Phonak Care Guides for step-by-step instructions on daily, weekly, and monthly hearing aid maintenance.
Choose your hearing aid style:

Receiver-in-canal (RIC)

In-the-ear (ITE)

Behind-the-ear (BTE)
Additional Phonak cleansing portfolio
Complementary products:
Cleaning maintenance

Cleaning tablets and cup
- Dissolve earwax efficiently
- Safeguard the earmold

Cleaning wipes and spray
- Maintain hearing aids and earmolds effectively
- Ease of use

Complementary products
- Additional items to support your daily maintenance
- Can be purchased separately
Drying maintenance

PerfectDry Lux
- Maintenance and storage of all kinds of hearing aids

Drying airspray
- Ensures quick, efficient maintenance for sound tubes

Drying kit
- Packaged in a case containing a cup and a desiccant capsule
Footnotes
* Based on internal Sonova data collected from 2,601 Audiological Care clinics service incidents collected from Nov’23 to Jun ‘24