A Smarter Approach to Hearing Aid Maintenance

At Phonak we want solutions that drive clients' well-being, to services that help businesses thrive, to improved processes to ensure that the experience with us is predictable, reliable, and results in positive outcomes for everyone. We feel that the care kit helps to feed into this philosophy by supporting both reliability and clinician efficiency and excellence.
Service interruptions can impact both clients and hearing care professionals (HCPs). 38% of all service cases are resolved through simple filter replacement, and 50% of in-clinic service cases could be solved directly by clients. Waiting for service leads to hearing aid downtime, affecting user experience and clinic efficiency.
That’s why we created the Phonak Care Kit—a proactive solution designed to reduce preventable service visits, empower clients, and enhance clinic operations.

Empowering Self-Care, Anytime, Anywhere and Enhancing Efficiency and Service Quality

50% of all services cases occurring in store or clinic can be solved directly by clients* minimizing the need for professional assistance and encouraging client's self-care and independence.

38% of all service cases are resolved through filter replacement* which takes up a significant amount of professional time when handled in clinic.