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Knowledge Base
Phonak Apps
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about Phonak apps? Here you’ll find FAQs, step-by-step guides, and troubleshooting tips for Phonak apps — including the myPhonak app, myPhonak Junior app, and myRogerMic app. Explore our support articles to get the most out of your Phonak experience.
Frequently Asked Questions
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Is my phone compatible with the myPhonak app?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Using the myPhonak app to change the volume or program during Remote Support session
Can I use the app functionality during a myPhonak app Remote Support session to change the volume or program and then switch back to the call?
How many Roger On microphones can I pair with the myRogerMic app?
How many Roger On microphones can I pair with the myRogerMic app?
How can I manually steer the beam of Roger On in the direction of the talker I want to hear?
There are two options to manually steer the beam:
What functionalities are available in the Remote Control section of the myPhonak Junior app?
There are several functionalities that are available in the Remote Control section:
What happens to the custom programs after the hearing care professional adjusts settings of the hearing aids?
Will the custom settings be deleted after the hearing care professional makes adjustments to the hearing aids or will they remain saved in the app?
One hearing aid shuts down after selecting the Roger program in the app
Rechargeable hearing aid shuts down and gets unresponsive after selecting the Roger program in the myPhonak app
Why does the myPhonak app show a difference in battery life between the left and right hearing aid?
A difference up to 30% in battery life is considered to be within the tolerance range.
No Resting heart rate values in the myPhonak app
Why can't the users see Resting heart rate values even though they see live or periodic heart rate values?
Why does the Bluetooth streaming program appear in the myPhonak app even when I'm not actively streaming?
My Phonak hearing aids frequently switch to the Bluetooth streaming program.
Is my personal data safe with the myPhonak app?
Is my personal data safe with myPhonak app? What can the business partners do with the data Phonak provides them?
Other Key Topics
Looking for more? Explore other key topics that might interest you.
