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Contact us

For technical or troubleshooting inquiries, our Support Pages offer answers to common inquiries through FAQs, How-to videos, and User Guides. If these resources don't resolve your issue, please contact our Technical Support Team via the form below. Please fill in the following form with as much detail as possible, including the hearing aid model or product you need assistance with. If your issue is Bluetooth-related please provide your phone model and operating system.

Please note that Technical Support Team cannot assist with adjustments to hearing aid internal settings, fitting-specific questions, physically damaged or lost products, or product pricing inquiries. Additionally, we do not make product recommendations; these should be determined by your Hearing Care Professional (HCP) based on your individual hearing loss. You can find your nearest HCP here: Find a Hearing Care Specialist | Phonak.

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For hearing aid wearer/patient inquiries please fill out the form.
Thank you!

A Phonak Representative will be in contact as soon as possible.


  

  

    
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We never sell any personal information you provide to us. By completing this form, you agree to our Privacy Policy and Terms of Use.





    














    

        

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Address 

 750 North Commons Drive,

Aurora, IL 60504


If you are a hearing care professional, please complete our Hearing Health Care Professional contact us form





    




    



    


  

  
    
  



        
    


    



            
            
            

          


          
          
 

        


      

    

  









 
Patient technical support




    








    
For most questions, your hearing care provider is ready to help you. This includes questions regarding your Phonak hearing aids and your overall hearing well-being. 


For technical support, especially as it relates to apps and accessories, you can find our resources here. If you have more questions, we are here for you. Please feel free to reach out to our team at 800-679-4871.


If you are a hearing care provider in need of technical support, please reach out via your usual channels. 





    





  

    
    

    

      


        

          
          

            

              

                

                  

                    


    
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Phonak Veterans Affairs support


            

            

            

    
        
        
    
    

        
        



    
For questions on Phonak wireless devices, feel free to reach out to our team and call Phonak VA Customer Care Representative at 866-230-0110.


Hours of Operation

Monday–Friday 8:00 a.m. – 8:00 p.m. ET

Saturday, all U.S. holidays 9:00 a.m. – 6:00 p.m. ET


For specific Phonak hearing aid questions, your hearing care provider is ready to help you.




For more Phonak hearing aid information contact the U.S. Department of Veteran Affairs







    




        
    


    



            
            
            

          


          
          
 

        


      

    

  

















  


    
 
      
        
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