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Contact us

Do you have a technical question or a question about the connectivity of your Phonak hearing aids? Please visit our support pages. There you will find answers to frequently asked questions, instructions on how to use our products, our smartphone compatibility website as well as a form to contact us if needed.

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For hearing aid wearer/patient inquiries please fill out the form.
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A Phonak Representative will be in contact as soon as possible.


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750 North Commons Drive,
Aurora, IL 60504

If you are a hearing care professional, please complete our Hearing Health Care Professional contact us form


Patient technical support

For most questions, your hearing care provider is ready to help you. This includes questions regarding your Phonak hearing aids and your overall hearing well-being. 

For technical support, especially as it relates to apps and accessories, you can find our resources here. If you have more questions, we are here for you. Please feel free to reach out to our team at 800-679-4871.

If you are a hearing care provider in need of technical support, please reach out via your usual channels. 

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Phonak Veterans Affairs support

For questions on Phonak wireless devices, feel free to reach out to our team and call Phonak VA Customer Care Representative at 866-230-0110.

For specific Phonak hearing aid questions, your hearing care provider is ready to help you.

For more Phonak hearing aid information contact the U.S. Department of Veteran Affairs