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Phonak Store - How to Buy Hearing Aids

Phonak store is your one-stop shop for all your order, account, and device maintenance needs. Place an order, view and pay an invoice, submit a repair, and extend a warranty in just a few clicks.

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Welcome to the Phonak Store!

If you’re new to Phonak, fill out the application to create a Sonova account and get started with the store. Otherwise, review the guides below to see how easy it is to navigate and work within the Phonak Store.

Phonak is continuously adding new features and enhancements so be sure to check back regularly.

New to Phonak?

Complete the Sonova Account Application form and return it to



You can use the Phonak Store to manage aspects of your hearing care clinic. The Phonak Store is designed to be your one-stop shop for all things Phonak, including managing orders, invoices, warranties, and more.

Frequently asked questions

By completing the Sonova eServices Account Set-up form. We will be in touch with further instructions.

The Phonak Store offers 24 hours a day, 7 days a week access to information vital to your clinic, even on holidays and weekends. If placing an order online, you will have access to order history, supporting documentation, increased order accuracy, fast shipping and delivery estimates.

The Phonak Store also provides access to information vital to your clinic, including:

  • Pricing
  • Look up warranty status on Phonak products*
  • Invoice payment
  • Check order status, history and related documents*
  • Tracking numbers for orders
  • Insurance coverage status
  • Account Information
  • Support
  • Contact Information
  • Download images and logos for promotional purposes
  • Instantly share evidence and literature with clients and colleagues
  • Access specialized marketing information and tools*
  • Order Products through our online store*

*Requires your company's Phonak contract administrator to set up Advanced Access and enable permissions on your account.

If you have questions about the Phonak Store, please contact