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Phonak Store – Where hearing meets convenience
The Phonak Store simplifies repairs, warranty checks, and device ordering—saving you time so you can focus on your patients, not the paperwork. With easy navigation, quick access to service requests, and streamlined account tools, managing hearing devices has never been more efficient.
Welcome to the Phonak Store!
If you’re new to Phonak, fill out the application to create a Sonova account and get started with the store. Otherwise, review the guides below to see how easy it is to navigate and work within the Phonak Store.
Phonak is continuously adding new features and enhancements so be sure to check back regularly.
New to Phonak?
Complete the Sonova Account Application form and return it to eservices@phonakpro.com
Guides
The Phonak Store is your all-in-one tool for managing hearing care tasks like orders, service requests, and warranty info. Refer to the resources below for instructions on account management, ordering products, and device management.
Phonak Store School Quotes
Frequently asked questions
Complete the Sonova eServices Account Set-up form and submit to eservices@phonakpro.com. After review, a Phonak representative will be in touch with further instructions.
Get 24/7 access to everything your clinic needs—even on weekends and holidays. From fast online ordering to tracking, pricing, and warranty checks, the Phonak Store keeps your practice running smoothly, day or night.
Information and services available include:
- New Order Placement
- Repair, Return and One Time Replacement Services
- Order status, history, tracking and related documents*
- Warranty status on Phonak products*
- Specialized marketing information and tools*
- Invoice Management
- Product Pricing*
*Requires Advanced Access permissions — managed by your company's Phonak contract administrator
If you have questions about the Phonak Store, please contact eServices@phonak.com