Professional Login-Order Online!
Order products online to receive enhanced service and support instantly. Easily share evidence and literature with your
Article Feed
KB Articles Test
How to change the wax filter with CeruStop on Phonak hearing aids
Replacing the wax filter with CeruStop on Phonak RIC (Receiver-In-Canal) hearing aids with a dome earpiece.
How to change the dome on Phonak hearing aids
Changing the dome on Phonak RIC (Receiver-in-canal) hearing aids.
Troubleshoot problems with connectivity to Bluetooth or the app
In the event you experience trouble with your connections, please check that your phone’s operating system is up to date then start by turning Bluetooth off and back on again and rebooting your hearing aids. If a problem persists, reboot your phone. Finally, it may be necessary to re-pair your devices.
How to improve your experience with Bluetooth
Improve your experience with Bluetooth by configuring settings to reduce Bluetooth notifications and sounds
Why am I not able to pair both hearing aids with the myPhonak app?
When pairing with the app, I can only select either the right or the left hearing aid, but not both at the same time.
How can I connect my Phonak hearing aids to the TV?
The Phonak TV Connector device is recommended to stream the TV audio directly to the Phonak hearing aids. This will turn your hearing into a wireless stereo headset.
How to troubleshoot poor quality of Bluetooth® audio streaming to my Phonak hearing aids?
Static noise, choppy audio when I stream music or have a phone call.
Is Phonak Lyric available in my country?
Phonak Lyric™ - product availability
Why doesn't the myPhonak app keep my settings?
When I set up different volume levels for my hearing aids or when I adjust the program, my settings are often not kept in the myPhonak app.
Why can’t the myPhonak Junior app pair with my hearing aids?
There can be several reasons why the hearing aids cannot pair with the app: