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Why is my iPhone® battery draining faster after updating to myPhonak 7.2.0?
The myPhonak app 7.2.0 update may may cause increased battery consumption on iPhone®.
Why am I unable to pair both of my hearing aids to the myPhonak app together?
When pairing with myPhonak, I can pair only one hearing aid at a time - either the right or the left - and I can’t pair both simultaneously.
Why am I unable to proceed to the next screen in the myPhonak app during onboarding?
Unresponsive screen in version 7.2 of the myPhonak app on iOS
How to disable Notification Sounds and System Sounds on an Android™ Smartphone?
Instructions for Samsung Galaxy
How to disable Notification Sounds and System Sounds on iPhone?
Instructions for iOS
What hearing aid should be selected from the list on the mobile phone?
Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.
How can I pair the Phonak RemoteControl if I only use a hearing aid in one ear?
Pairing RemoteControl with one hearing aid
Can I use the iPhone® Voice Isolation feature during a call with my Phonak hearing aids?
Apple released iOS® 16.4, which included several new features for iPhone users. One of them is Voice Isolation, which blocks out unwanted background noises during a phone call, while prioritizing the voice. After the latest release, the feature is available for any phone calls (regular calls, WhatsApp, Teams, etc.)
Why can’t I take phones calls directly on my Virto R Infinio hearing aids?
If you have Phonak Virto R Infinio hearing aids, ensure that you haven't unintentionally disabled “Bluetooth streaming” in the settings of the myPhonak app.
How to pair Phonak hearing aids to Android™ for phone calls and media streaming
Connecting Phonak hearing aids to Bluetooth on Android smartphone