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Why can I not pair or connect my hearing aids to myPhonak with my Motorola phone?
We are currently experiencing an issue with the myPhonak that may prevent successful pairing with some Motorola smartphones. Our technical team is actively working on a fix to resolve this as quickly as possible.
Can flight mode be accidentally activated on my Phonak hearing aids?
No Bluetooth connectivity when hearing aids are in a flight mode.
Connecting to your smartphone for phone calls, audio, and the app
How to change the wax filter with CeruStop on Phonak hearing aids
Replacing the wax filter with CeruStop on Phonak RIC (Receiver-In-Canal) hearing aids with a dome earpiece
Why do I see three Phonak hearing aids in my Bluetooth phone list?
Three hearing aids in the Bluetooth phone list
What hearing aid should be selected from the list on the mobile phone?
Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.
How to improve your experience with Bluetooth®
Improve your experience with Bluetooth by configuring settings on your phone.
How to disable Notification Sounds and System Sounds on iPhone?
Instructions for iOS
Why can’t I see the “Find my hearing aids” feature in myPhonak?
The “Find my hearing aids” feature is no longer available on some older Android devices.
Why am I experiencing Bluetooth hearing aid connection issues after updating to Android / One UI 6.x?
Android, One UI 6.x may cause Bluetooth disconnections or limited hearing aid functionality due to phone software.