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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
This Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
Select the topic you want to explore to quickly find helpful articles, tips, or solutions for your Phonak devices.
Support Articles
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What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
Do I need an internet connection to use Auracast™ Broadcast?
Auracast™ Broadcast Troubleshooting
What do I need to use Auracast™ Broadcast?
Auracast™ Broadcast - Compatibility With Phonak Hearing Aids
How can I join an Auracast™ Broadcast stream?
You can join a Broadcast using that stream’s QR Code.
What can I do with the Auracast™ Broadcast in myPhonak?
With Auracast™ broadcasts, hear live shared audio right through your hearing aids from TVs, theaters, concerts, and more. Connect easily whenever a broadcast is active.
Which hearing aids are compatible with the myPhonak app?
myPhonak app: compatible hearing aids
Why is there no sound coming from my Phonak hearing aids?
Phonak hearing aids are not functioning. There is no sound from hearing aids (no amplification).
Why is my Phonak hearing aid no longer switching on automatically after being removed from the charger?
The hearing aid does not switch on automatically after being removed from the charger. I have to use the button on the hearing aid to turn it on.
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
Why is my Phonak charger not working?
Charging does not start. Indicator light on Phonak hearing aid does not light up when hearing aid placed in charging slots.
