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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
This Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
Select the topic you want to explore to quickly find helpful articles, tips, or solutions for your Phonak devices.
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
How to replace the battery on Phonak rechargeable hearing aids?
Built-in and non-removable rechargeable batteries can be replaced during a service.
Is my phone compatible with the myPhonak app?
myPhonak app: phone compatibility requirements.
Which hearing aids are compatible with the myPhonak Junior app?
myPhonak Junior app: compatible hearing aids
What do the notification sounds I hear in my hearing aid mean?
Phonak hearing aids play various tones and alerts to notify you about events such as program changes, volume adjustments, low battery warnings, and other hearing aid status updates.
How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids
Troubleshooting recurring errors during firmware updates in the myPhonak app
Can I still receive phone calls while watching television with the Phonak TV Connector?
Receiving phone calls while watching TV with the TV Connector
Using the myPhonak app to change the volume or program during Remote Support session
Can I use the app functionality during a myPhonak app Remote Support session to change the volume or program and then switch back to the call?
How many Phonak hearing aids can one TV Connector pair with?
The TV Connector can stream audio to an unlimited number of Phonak hearing aids.
Why can’t the person hear me when using Phonak hearing aids with iPhone?
During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session?
The Remote Support session uses the loudspeaker of your smartphone.
