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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
This Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
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Support Articles
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What can I do with the Auracast™ Broadcast in myPhonak?
With Auracast™ broadcasts, hear live shared audio right through your hearing aids from TVs, theaters, concerts, and more. Connect easily whenever a broadcast is active.
How can I join an Auracast™ Broadcast stream?
You can join a Broadcast using that stream’s QR Code.
What do I need to use Auracast™ Broadcast?
Auracast™ Broadcast - Compatibility With Phonak Hearing Aids
How do I re-join an Auracast™ broadcast audio stream?
If you lost connection but are still in range, the hearing aids will try to reconnect for 10 seconds.
What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
I scanned the QR code for Auracast™ Broadcast but hear nothing – what should I do?
Auracast™ Broadcast Troubleshooting
The audio is delayed or cutting out when using Auracast™ Broadcast
Auracast™ Broadcast Troubleshooting
Why are my volume buttons on the phone not working when streaming Auracast™ broadcast audio to my hearing aids?
Changing the volume of an Auracast™ broadcast stream
Streaming music / calls are not working after initial pairing with my Windows laptop
Why doesn't my Phonak RemoteControl work with my Infinio/EON hearing aids?
RemoteControl Compatibility
