We may collect information to provide and enhance our products and services, make available this website, and otherwise respond to your requests and assist you.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Personal Information includes personally identifiable health information. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
Phonak collects Personal Information that you provide through optional, voluntary submissions, such as email and online registration forms, customer support requests, survey responses, and in response to our advertisements including television, print or, other campaigns. The types and amount of Personal Information collected for these activities depends on why you visited the website or contacted us, and may include name, mailing address, email address, telephone number, and information within your request.
We use the information we collect for internal and service-related purposes, to improve our products and services, to tailor your user experience, and to prevent fraud. We may use information, including Personal Information, to facilitate transmittal of information we think may be useful or relevant to you with your permission.
We may collect information, including Personal Information, related to your use of our products from audiologists; hearing aid dispensers; ear, nose, and throat providers and specialists; our affiliates; and other parties involved in your use of our products and services.
When you use the website, we and our third-party partners, such as analytics providers, use “cookies” and other similar technologies to collect information about how the website is used. Our partners also may collect information about your online activities over time and on other websites or apps.
We track website usage data to improve the services we offer to our users. We collect user traffic patterns throughout our website. This information is collected to help improve site flow and usability. We track click-through information, including IP addresses, to our site from the reports and emails we sent to our customers. This is done to gauge the effectiveness of our marketing campaigns and to discourage fraudulent use.
When you visit our site, we may send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser.
Cookies are small text files that websites often store on computer hard drives or mobile devices of visitors to their sites. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
This website serves the following cookies to your browser:
When you send email or other communication to Phonak, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may also use or share this information in order to provide you with information about other products and services that we think may be of interest to you. We try to give you controls so that if you do not wish to receive such communications in the future you can opt-out. Phone information - Phonak may also collect information when you contact us by phone for example if you respond to one of our advertisements. This information may be used to respond to your requests, for marketing and product development purposes and other purposes describe in this policy. As with other user communications, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may also use or share this information in order to provide you with information about other products and services that we think may be of interest to you. We try to give you controls so that if you do not wish to receive such communications in the future you can opt-out.
We may anonymize and aggregate data collected through the website and use it for any purpose.
By using the website, you are authorizing us to gather, parse, and retain data related to the provision of the website.
Phonak may share Personal Information about you with third parties if doing so is appropriate to carry out your requests. For example, we may also share Personal Information with third parties at your direction, such as to audiologists; hearing aid dispensers; and ear, nose, and throat providers and specialists so they may contact you about our products and services. We will not otherwise provide your Personal Information to third parties for their direct marketing purposes, without your consent.
We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.
Phonak may share non-Personal Information in anonymous aggregate form with third parties. This non-Personal Information is used by third parties to help Phonak improve the website and Phonak products and services.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We take steps to secure information we receive from you, but this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed. We do not accept liability for unintentional disclosure.
We may provide services to healthcare providers, and when we process “protected health information” on their behalf, we are acting as a “business associate” to them as regulated by HIPAA. Therefore, we must adopt and maintain appropriate physical, technical, administrative, and organizational procedures intended to safeguard and secure the protected health information we process. We also may not access, use, or disclose such protected health information except as permitted by the healthcare providers, you, and/or applicable law.
If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website or providing Personal Information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Phonak may post a notice on our website if a security breach occurs. If this happens, you will need a web browser enabling you to view Phonak's website. Phonak may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at 0012 privacy@Phonak.com 05A7 .
This website is hosted in the United States, and by visiting the website you are agreeing to the transfer of your information to the United States and processing globally. The United States and other countries do not have the same data protection laws as the EU and by providing your personal data you consent to the use of your personal data for the uses identified above in accordance with this policy; and the transfer of your personal data to the United States as indicated above.
This website is not directed at children under the age of 13 and we do not knowingly collect personally identifiable information from anyone under the age of 13 through this website. Any person who provides their Personal Information to the Phonak through this website represents that they are 13 years of age or older. If you learn that your child has provided us with Personal Information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and delete the child’s profile.
Effective Date: 05/07/2015
Last Updated Date: 05/07/2015