Skip to main content
Choose another country or region to see content specific to your location.
Phonak logo
Online hearing test

Why won’t my hearing aids pair or re-connect to myPhonak app on my iPhone® running iOS 16 or 18?

To ensure the best experience with the myPhonak app, make sure your iPhone has the latest version of iOS and your app is up to date. Keeping your operating system up not date helps maintain compatibility and can resolve connection issues.

 We recommend activating automatic updates to ensure the best app experience. 

 

 Turn on automatic iOS updates: 

  1. Open "Settings" 

  1. Tap "General > Software Update" 

  1. Tap "Automatic Updates" 

  1. Turn on:

"Automatically Install"  to download and install updates automatically 

"Automatically Download" downloads updates when they are available 

 

Turn on automatic App updates: 

Automatic app updates are managed separately. To enable them, go to your App Store settings and turn on App Updates.