Skip to main content
Choose another country or region to see content specific to your location.
Phonak logo
Online hearing test

Why can’t I see the “Find my hearing aids” feature in myPhonak?

The “Find my hearing aids” feature is no longer available on some older Android devices.

Starting with myPhonak version 7.2.1, this feature is no longer supported on phones running Android 10 or earlier.

What you can do:
•    Check your phone’s Android version in Settings > About phone.
•    If your phone is running Android 10 or earlier, the feature will not appear in the app.
•    To use “Find my hearing aids,” update your phone to Android 11 or later, if your device supports it.