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Knowledge Base
Phonak Apps
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about Phonak apps? Here you’ll find FAQs, step-by-step guides, and troubleshooting tips for Phonak apps — including the myPhonak app, myPhonak Junior app, and myRogerMic app. Explore our support articles to get the most out of your Phonak experience.
Frequently Asked Questions
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Is my phone compatible with the myPhonak app?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
How can I disable Bluetooth® streaming on Infinio Ultra and newer hearing aids?
For Infinio Ultra and newer hearing aids, calls and media streaming can be disabled in the myPhonak app settings.
How do I re-join an Auracast™ broadcast audio stream?
If you lost connection but are still in range, the hearing aids will try to reconnect for 10 seconds
Why are my volume buttons on the phone not working when streaming Auracast™ broadcast audio to my hearing aids?
Changing the volume of an Auracast™ broadcast stream
Why is the Auracast Broadcast slow to turn on or off in the myPhonak app with my Pixel 10?
Delay when turning Auracast Broadcast on or off
The audio is delayed or cutting out when using Auracast™ Broadcast
Auracast™ Broadcast Troubleshooting
I scanned the QR code for Auracast™ Broadcast but hear nothing – what should I do?
Auracast™ Broadcast Troubleshooting
What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
Do I need an internet connection to use Auracast™ Broadcast?
Auracast™ Broadcast Troubleshooting
What do I need to use Auracast™ Broadcast?
Auracast™ Broadcast - Compatibility With Phonak Hearing Aids
How can I join an Auracast™ Broadcast stream?
You can join a Broadcast using that stream’s QR Code
Other Key Topics
Looking for more? Explore other key topics that might interest you.
