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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
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Select the topic you want to explore to quickly find helpful articles, tips, and solutions for your Phonak devices. Key Topics provide quick access to our core support areas
Support Articles
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Using the myPhonak app to change the volume or program during Remote Support session
Can I use the app functionality during a myPhonak app Remote Support session to change the volume or program and then switch back to the call?
How many Phonak hearing aids can one TV Connector pair with?
The TV Connector can stream audio to an unlimited number of Phonak hearing aids.
Why can’t the person hear me when using Phonak hearing aids with iPhone?
During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session?
The Remote Support session uses the loudspeaker of your smartphone.
Why can’t the person hear me when using Phonak hearing aids with an Android phone?
During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
How far away can I place Roger On from me?
Range of the Roger On
How many Roger On microphones can I pair with the myRogerMic app?
How many Roger On microphones can I pair with the myRogerMic app?
Can I talk into Roger On when it is connected to the PC with the USB cable?
Talking into Roger On while it is connected to PC via USB cable.
What audio formats are supported by the docking station and which audio input formats are supported by the Roger On USB port?
Audio formats supported by the docking station and audio inputs supported by the Roger On.
How to pair Roger On with another Roger microphone?
Pairing Roger On with another Roger microphone.
