Laughing mature and multiethnic sports people at park. Happy group of men and women smiling and stacking hands outdoor after fitness training. Mature sweaty team cheering after intense training.; Shutterstock ID 1999270211; purchase_order: -; job: -; client: -; other: -
ENT doctor checking African female kid's ear using an otoscope. Hearing exam for children; Shutterstock ID 1918978964; purchase_order: -; job: -; client: -; other: -
Happy mature mid age couple using laptop sit on sofa doing ecommerce shopping online on website. Smiling senior old adult man and woman looking at computer buying insurance browsing internet at home.; Shutterstock ID 2014559789; purchase_order: -; job: -; client: -; other: -

Support

At Phonak, we're here to support you however we can, but if you're not finding what you’re looking for, please feel free to contact a Phonak Support Representative.

It’s important to never try to fix your device at home—leave the repairs to the experts. These devices are very sensitive, so screwdrivers, oil, and at-home repair attempts will likely cause irreparable damage.

Support

Frequently asked questions

If your hearing aid doesn’t appear to turn on and you’ve tried changing the battery, or if the sound from your hearing aid is distorted, muffled, or intermittent, then hearing aid repairs might be needed.

Every clinic has its own prices. Sometimes the cost of the repair is even included in the package when you initially bought your hearing aid. Since every situation is different, it’s best to check with your HCP to find out.

  1. Go to your iPhone home screen and tap on the “Settings” icon.  
  2. In the settings menu, tap on the “Bluetooth®” icon.
  3. Tap on the slider to turn Bluetooth “on”.
  4. First open for 5 seconds and then close the battery doors or switch the hearing aids off and on again if you have a rechargeable Phonak hearing aid.
  5. After several seconds, the name of your Phonak hearing aids will appear on the iPhone screen.
  6. Select the hearing aid from Bluetooth enabled devices list.
  7. A beep from the hearing aid confirms successful pairing.  

Your iPhone is now connected to the Phonak hearing aids.

 

Still looking for answers?