How can we help?

At Phonak, we're here to support you however we can, but if you're not finding what you’re looking for, please feel free to contact a Phonak Support Representative. It’s important to never try to fix your device at home—leave the repairs to the experts. These devices are very sensitive, so screwdrivers, oil, and at-home repair attempts will likely cause irreparable damage.

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Frequently asked questions

If your hearing aid doesn’t appear to turn on and you’ve tried changing the battery, or if the sound from your hearing aid is distorted, muffled, or intermittent, then hearing aid repairs might be needed.

Every clinic has its own prices. Sometimes the cost of the repair is even included in the package when you initially bought your hearing aid. Since every situation is different, it’s best to check with your HCP to find out.

  1. Go to your iPhone home screen and tap on the “Settings” icon.  
  2. In the settings menu, tap on the “Bluetooth®” icon.
  3. Tap on the slider to turn Bluetooth “on”.
  4. First open for 5 seconds and then close the battery doors or switch the hearing aids off and on again if you have a rechargeable Phonak hearing aid.
  5. After several seconds, the name of your Phonak hearing aids will appear on the iPhone screen.
  6. Select the hearing aid from Bluetooth enabled devices list.
  7. A beep from the hearing aid confirms successful pairing.  

Your iPhone is now connected to the Phonak hearing aids.

 

  1. Go to the Android phone’s home screen and tap on the “Settings” icon. 
  2. In the settings menu, tap on the “Bluetooth®” icon. 
  3. Tap on the slider to turn Bluetooth “on”. 
  4. First open for 5 seconds and then close the battery doors or switch the hearing aids  off and on again if you have rechargeable Phonak hearing aids. 
  5. After several seconds, the name of your Phonak hearing aids will appear on the list of available devices. 
  6. Select the hearing aid from Bluetooth enabled devices list.    
  7. A beep from the hearing aid confirms successful pairing.   
     
    Your Android smartphone is now connected to the Phonak hearing aids.

1. Tap on “Pair device” to start pairing.
2. Turn on Bluetooth® to allow myPhonak to connect to your devices.
3. For the initial setup of the app Location Services must be enabled on the smartphone.
4. Restart the hearing aids to enable the Bluetooth pairing mode:

  • Push and hold the lower part of the hearing aid button for 4 seconds until the light turns red,
  • Push and hold the lower part of the hearing aid button for 2 seconds until the light flashes green.

5. Tap on “Continue” to start pairing process. App will be searching for devices.
6. “Device found” will appear on the app screen. Select your hearing aid. It can take some time for the hearing aid to connect.
7. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap “Pair”.
8. Hearing aids are now successfully paired to the app. Tap “Continue” to complete the process or select “Optional settings” to see how to enable hearing aid controls for phone calls and streaming.

1. Tap on “Pair device” to start pairing.
2. Turn on Bluetooth® to allow myPhonak to connect to the devices.
3. Restart the hearing aids to enable the Bluetooth pairing mode:

  • Push and hold the lower part of the hearing aid button for 4 seconds until the light turns red,
  • Push and hold the lower part of the hearing aid button for 2 seconds until the light flashes green.

4. Tap on “Continue” to start pairing process. App will be searching for devices.
5. “Device found” will appear on the app screen. Select your hearing aid. It can take some time for the hearing aid to connect.
6. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap “Pair”.
7. Hearing aids are now successfully paired to the app. Tap “Continue” to complete the process or select “Optional settings” to see how to enable hearing aid controls for phone calls and streaming.

To reset the TV Connector follow these steps:

  1. Press the connect button on the back of the TV Connector for 7 seconds.
  2. During the 7 seconds- the LED will initially flash Blue- then Red. Once the reset is complete the LED will turn Orange.
  3. Once the reset is finished Phonak hearing aids that were previously connected to the device have been erased from the TV Connector memory.

To re-connect the hearing aids to the TV Connector follow these steps:

  1. First ensure the hearing aids are within 1 meter of the TV Connector.
  2. Press the Connect button on the back of the TV Connector to connect.
  3. If you continue to experience problems with the TV Connector- please consult your hearing care professional.

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