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Why do I see three Phonak hearing aids in my Bluetooth phone list?
Three hearing aids in the Bluetooth phone list
NOTE: This article applies to non-Infinio Ultra hearing aids (Infinio R and Sphere Infinio without the Infinio Ultra upgrade, as well as Lumity and Paradise hearing aids). It does not apply to Infinio Ultra or newer devices.
Phonak hearing aids use multiple versions of Bluetooth® for connectivity with mobile devices:
- Bluetooth Classic, which includes the Hands Free Profile (HFP) for phone calls and the Advanced Audio Distribution Profile (A2DP) for streaming media.
- Bluetooth Low Energy (LE) for connecting with Phonak mobile apps.
When pairing Phonak hearing aids with your mobile device, you will find three devices listed in the Bluetooth menu: one connected via Bluetooth Classic for streaming media and phone calls, and two connected via Bluetooth LE for using the myPhonak app.