Professional Login-Order Online!
Order products online to receive enhanced service and support instantly. Easily share evidence and literature with your
Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
Select the topic you want to explore to quickly find helpful articles, tips, and solutions for your Phonak devices. Key Topics provide quick access to our core support areas
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids
Troubleshooting recurring errors during firmware updates in the myPhonak app
Why is there no sound coming from my Phonak hearing aids?
Phonak hearing aids are not functioning. There is no sound from hearing aids (no amplification).
What is the optimal distance between two Phonak TV Connectors?
Distance between two TV Connectors
Can I stream signals from an amplified stethoscope to Phonak hearing aids?
It is possible to stream signals from an amplified stethoscope to Phonak hearing aids. There are different configuration options depending on the chosen stethoscope.
How to repair connection issues with the myPhonak app on Android™ smartphones
Sometimes a connection to the hearing aids cannot be established after an app update, an OS update of the smartphone, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
How to replace the battery on Phonak non-rechargeable hearing aids?
Phonak non-rechargeable hearing aids are powered by zinc-air batteries.
How to change the HF3 wax filter on Phonak hearing aids with receiver with SlimTip
Replacing the HF3 wax filter on Phonak RIC (Receiver-In-Canal) hearing aids with receiver with SlimTip.
How to manage Bluetooth® pairing entries on your iPhone® after updating your Infinio hearing aids to Ultra
Bluetooth® Pairing Entries Following the Ultra Update
How to Manage Bluetooth® pairing entries on your Android™ smartphone after updating your Infinio hearing aids to Ultra
Bluetooth® Pairing Entries Following the Ultra Update
