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Support Articles
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What to do when the Operating System (OS) on my phone is no longer supported by the app?
Unsupported Operating System: What It Means for Your Security and App Performance.
Why can’t I answer calls using the button or double tap on my Phonak hearing aids?
Once the hearing aids are paired with a phone via Bluetooth, the multi-function button on the Phonak hearing aids can be used to accept and reject a phone call. A short push (less than one second) will accept an incoming call and a long push (press and hold more than two seconds) will reject an incoming call.
How to manage Bluetooth® pairing entries on your iPhone® after updating your Infinio hearing aids to Ultra
Bluetooth® Pairing Entries Following the Ultra Update
How to improve your experience with Bluetooth®
Improve your experience with Bluetooth by configuring settings on your phone.
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
Setting up myPhonak on iPhone®
How to pair Phonak hearing aids to iPhone® for phone calls and media streaming
Connecting Phonak hearing aids to Bluetooth® on iPhone
Can I use the iPhone® Voice Isolation feature during a call with my Phonak hearing aids?
Apple released iOS® 16.4, which included several new features for iPhone users. One of them is Voice Isolation, which blocks out unwanted background noises during a phone call, while prioritizing the voice. After the latest release, the feature is available for any phone calls (regular calls, WhatsApp, Teams, etc.)
How to repair connection issues with the myPhonak app on iPhone®
Sometimes a connection to the hearing aids cannot be established after an app update, an iOS update, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
Why can't my hearing aids pair or connect to the myPhonak app?
Troubleshooting pairing and connection issues with myPhonak
How to unpair Phonak hearing aids from iPhone®
Unpairing iPhone and Phonak hearing will disable wireless calls and streaming.