Knowledge Base

Support Articles

Explore all support articles and filter by topics to get the answers you’re looking for.

What hearing aid should be selected from the list on the mobile phone?

Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.

How to pair Phonak hearing aids to iPhone® for phone calls and media streaming

Connecting Phonak hearing aids to Bluetooth® on iPhone

How to repair connection issues with the myPhonak app on iPhone®

Sometimes a connection to the hearing aids cannot be established after an app update, an iOS update, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.

How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®

Setting up myPhonak on iPhone®

Which phones are compatible with Phonak hearing aids?

Bluetooth® compatibility

Is my phone compatible with the myPhonak app?

myPhonak app: phone compatibility requirements.

Is my phone compatible with the myPhonak Junior app?

myPhonak Junior app: phone compatibility requirements.

When I receive a call on my iPhone- why do I have problems hearing the caller through my Phonak hearing aids

Troubleshooting issues with hearing the caller through my Bluetooth hearing aids

How to Fix Microphone Issues with Phonak Hearing Aids on iPhone®

Switch the microphone input so callers can hear you clearly while you still stream audio through both hearing aids.

Can I synchronize myPhonak Health data with Apple Health?

Sync myPhonak Health with Apple Health

Choose another country or region to see content specific to your location.