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Support Articles

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Why can’t the person hear me when using Phonak hearing aids with iPhone?

During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.

Why does the Bluetooth streaming program appear in the myPhonak app even when I'm not actively streaming?

My Phonak hearing aids frequently switch to the Bluetooth streaming program.

Why do Phonak hearing aids switch to the streaming program when TalkBack or VoiceOver is activated?

Hearing aids switch to streaming program when TalkBack or VoiceOver is activated

How to add the myPhonak app widget on my iPhone®?

How to add a widget on your iPhone®

Why do my Phonak hearing aids switch programs when they receive a sound notification?

When the hearing aids receive an audio signal from the smartphone a streaming program will be activated automatically.

Do I need to share my location to use Health features in the myPhonak app on iPhone®?

Sharing location to access health features with iPhone®

When I receive a call on my iPhone- why do I have problems hearing the caller through my Phonak hearing aids

Troubleshooting issues with hearing the caller through my Bluetooth hearing aids

Can I use Siri with my Phonak hearing aids?

Using Phonak hearing aids with the Siri voice assistant on iPhone.

Can I synchronize myPhonak Health data with Apple Health?

Sync myPhonak Health with Apple Health

Is my phone compatible with the myPhonak app?

myPhonak app: phone compatibility requirements.