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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
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Support Articles
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Why can’t I take phones calls directly on Infinio Ultra and newer hearing aids?
If you have Infinio Ultra or later hearing aids, ensure that you haven't unintentionally disabled “Bluetooth streaming” in the settings of the myPhonak app.
How can I disable Bluetooth® streaming on Infinio Ultra and newer hearing aids?
For Infinio Ultra and newer hearing aids, calls and media streaming can be disabled in the myPhonak app settings.
What do the notification sounds I hear in my hearing aid mean?
Phonak hearing aids play various tones and alerts to notify you about events such as program changes, volume adjustments, low battery warnings, and other hearing aid status updates.
How can I connect my Phonak hearing aids to the TV?
The Phonak TV Connector device is recommended to stream the TV audio directly to the Phonak hearing aids. This will turn your hearing into a wireless stereo headset.
How to pair Phonak hearing aids to Android™ for phone calls and media streaming
Connecting Phonak hearing aids to Bluetooth® on Android smartphone
What hearing aid should be selected from the list on the mobile phone?
Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.
How to pair Phonak hearing aids to iPhone® for phone calls and media streaming
Connecting Phonak hearing aids to Bluetooth® on iPhone
How to repair connection issues with the myPhonak app on Android™ smartphones
Sometimes a connection to the hearing aids cannot be established after an app update, an OS update of the smartphone, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Setting up the myPhonak app on Android smartphone
How to repair connection issues with the myPhonak app on iPhone®
Sometimes a connection to the hearing aids cannot be established after an app update, an iOS update, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
