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Knowledge Base
Phonak Apps
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about Phonak apps? Here you’ll find FAQs, step-by-step guides, and troubleshooting tips for Phonak apps — including the myPhonak app, myPhonak Junior app, and myRogerMic app. Explore our support articles to get the most out of your Phonak experience.
Frequently Asked Questions
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Is my phone compatible with the myPhonak app?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why can’t I take phones calls directly on Infinio Ultra and newer hearing aids?
If you have Infinio Ultra or later hearing aids, ensure that you haven't unintentionally disabled “Bluetooth streaming” in the settings of the myPhonak app.
How can I disable Bluetooth® streaming on Infinio Ultra and newer hearing aids?
For Infinio Ultra and newer hearing aids, calls and media streaming can be disabled in the myPhonak app settings.
What hearing aid should be selected from the list on the mobile phone?
Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.
How to repair connection issues with the myPhonak app on Android™ smartphones
Sometimes a connection to the hearing aids cannot be established after an app update, an OS update of the smartphone, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Setting up the myPhonak app on Android smartphone
How to repair connection issues with the myPhonak app on iPhone®
Sometimes a connection to the hearing aids cannot be established after an app update, an iOS update, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
Setting up myPhonak on iPhone®
Where to find the user guide of the myPhonak Junior app?
myPhonak Junior app User Guide
Why can't I hear or see my hearing care professional during the Remote Support session?
No audio or video during my Remote Support session in the myPhonak app
How can I find my hearing aid if I lost it?
If you've misplaced your Phonak hearing aids, you can use the "Find my Hearing Aids" feature in the myPhonak app.
Other Key Topics
Looking for more? Explore other key topics that might interest you.
