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Knowledge Base
Phonak Apps
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about Phonak apps? Here you’ll find FAQs, step-by-step guides, and troubleshooting tips for Phonak apps — including the myPhonak app, myPhonak Junior app, and myRogerMic app. Explore our support articles to get the most out of your Phonak experience.
Frequently Asked Questions
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Is my phone compatible with the myPhonak app?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
Do I need an internet connection to use Auracast™ Broadcast?
What do I need to use Auracast™ Broadcast?
Auracast™ Broadcast - Compatibility With Phonak Hearing Aids
How can I join an Auracast™ Broadcast stream?
You can join a Broadcast using that stream’s QR Code.
What can I do with the Auracast™ Broadcast in myPhonak?
With Auracast™ broadcasts, hear live shared audio right through your hearing aids from TVs, theaters, concerts, and more. Connect easily whenever a broadcast is active.
Which hearing aids are compatible with the myPhonak app?
myPhonak app compatible hearing aids
Why is my Phonak hearing aid no longer switching on automatically after being removed from the charger?
The hearing aid does not switch on automatically after being removed from the charger. I have to use the button on the hearing aid to turn it on.
How to adjust CROS settings in the myPhonak app?
CROS balance
How to mute CROS in the myPhonak app?
CROS mute
Which health-tracking features in the myPhonak app are supported by my hearing aids?
The availability of Health features depends on the Phonak hearing aid model you use.
Other Key Topics
Looking for more? Explore other key topics that might interest you.
