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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
Select the topic you want to explore to quickly find helpful articles, tips, and solutions for your Phonak devices. Key Topics provide quick access to our core support areas
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Is my phone compatible with the myPhonak app?
myPhonak app: phone compatibility requirements.
Where to find the user guide of the myPhonak Junior app?
myPhonak Junior app User Guide
Is my phone compatible with the myPhonak Junior app?
myPhonak Junior app: phone compatibility requirements.
Which phones are compatible with Phonak hearing aids?
Bluetooth® compatibility
How to mute CROS in the myPhonak app?
CROS mute
Can I synchronize myPhonak Health data with Apple Health?
Sync myPhonak Health with Apple Health
How does Calories tracking work in the myPhonak app?
Calories tracking
Why is my Phonak charger not working?
Charging does not start. Indicator light on Phonak hearing aid does not light up when hearing aid placed in charging slots.
Why doesn't my Phonak RemoteControl work with my Infinio hearing aids?
RemoteControl Compatibility
Why is my Phonak hearing aid no longer switching on automatically after being removed from the charger?
The hearing aid does not switch on automatically after being removed from the charger. I have to use the button on the hearing aid to turn it on.
