What do I do if I need help with
my hearing aid?


Phonak is committed to supporting your hearing care provider with repairs in order to get your hearing aid back working again as quickly as possible.1

Maintenance checks you can do yourself

  1. First, try changing your battery for a new one or charging your hearing aids if they are rechargeable.

  2. Next, check that there are no blockages to the sound outlet:

    • If you wear a RIC (receiver in the canal) hearing aid, check the dome to ensure it is clean and free of wax. If it requires a change, remove and discard it and replace with a new dome from your pack. See this instruction video for guidance.
    • With the dome removed, check that the wax filter in the speaker port is also clear of wax and debris. Follow the instructions in this short video to change the filter if required.
    • If you wear a hearing aid with an earmold, check that your earmold tubing is clear. Follow these instructions to clean your earmold.
    • If you wear a custom in-the-ear hearing aid, follow these instructions to change your wax filter. 
    • Contact your provider to send you filters, domes, batteries or cleaning kits by mail if you run out.

If after these checks are completed, your hearing aid is still not working, the best thing to do is seek advice from your hearing care provider by phone or by email. They may need to send your hearing aid in for repair and will be able to guide you on the best and safest way to get your device to them during these times of social distancing.

If you are unable to visit your hearing care provider in person due to COVID and you need a repair, Phonak can help. Contact your provider via phone or email and let them know you need servicing. They will contact us and Phonak will mail a box and shipping label to your home so you can send in your hearing aid for servicing. After your hearing aid is repaired, Phonak will ship it back directly to you.

By participating in the direct-to-consumer repair program some personal information will need to be shared with Phonak e.g. mailing address.

Hearing aid repair journey

Further cleansing and care

It is also important to reduce the buildup of wax or debris to prevent eczema and ear infections. Therefore, Phonak offers a wide range of products and tools to ensure optimal hygiene maintenance and promoting well-functioning hearing instruments.

Roger microphones are also often used for better understanding in classrooms. Therefore, it’s important to sanitize these devices frequently. Below you will find a guideline with recommendations for sanitization of Roger products in classrooms.

Find an Audiologist in your area

Find an Audiologist

Let us help you find a hearing specialist near you. They can provide more information about hearing health, have your hearing checked and go over your options.

Find an Audiologist

¹ This service is so far available in the US, CA, UK, Netherlands, Belgium, France, Germany, Spain, Denmark.