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Knowledge Base
Device Help
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Have questions about daily use of your Phonak hearing aids? Here you will find helpful articles and step-by-step guides covering everything from flight mode and rebooting to troubleshooting performance issues, as well as product information to help you get the most out of your hearing aids.
Frequently Asked Questions
How to reset my rechargeable Phonak hearing aids
Why is there no sound coming from my Phonak hearing aids?
Can I use Phonak hearing aids in the airplane?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
What do the notification sounds I hear in my hearing aid mean?
Phonak hearing aids play various tones and alerts to notify you about events such as program changes, volume adjustments, low battery warnings, and other hearing aid status updates.
How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids
Troubleshooting recurring errors during firmware updates in the myPhonak app
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
Can I stream signals from an amplified stethoscope to Phonak hearing aids?
It is possible to stream signals from an amplified stethoscope to Phonak hearing aids. There are different configuration options depending on the chosen stethoscope.
Where can I find the Specific Absorption Rate (SAR) results for Phonak Bluetooth hearing aids?
Specific Absorption Rate (SAR) of Phonak Bluetooth hearing aids
Other Key Topics
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