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Knowledge Base
Device Help
- How-to Guides
- Troubleshooting
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Have questions about daily use of your Phonak hearing aids? Here you will find helpful articles and step-by-step guides covering everything from flight mode and rebooting to troubleshooting performance issues, as well as product information to help you get the most out of your hearing aids.
Frequently Asked Questions
How to reset my rechargeable Phonak hearing aids
Why is there no sound coming from my Phonak hearing aids?
Can I use Phonak hearing aids in the airplane?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids
Troubleshooting recurring errors during firmware updates in the myPhonak app
Why is there no sound coming from my Phonak hearing aids?
Phonak hearing aids are not functioning. There is no sound from hearing aids (no amplification).
Can I stream signals from an amplified stethoscope to Phonak hearing aids?
It is possible to stream signals from an amplified stethoscope to Phonak hearing aids. There are different configuration options depending on the chosen stethoscope.
Can flight mode be accidentally activated on my Phonak hearing aids?
No Bluetooth connectivity when hearing aids are in a flight mode.
Other Key Topics
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