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Knowledge Base
Device Help
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about daily use of your Phonak hearing aids? Here you will find helpful articles and step-by-step guides covering everything from flight mode and rebooting to troubleshooting performance issues, as well as product information to help you get the most out of your hearing aids.
Frequently Asked Questions
How to reset my rechargeable Phonak hearing aids
Why is there no sound coming from my Phonak hearing aids?
Can I use Phonak hearing aids in the airplane?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
Why is there no sound coming from my Phonak hearing aids?
Phonak hearing aids are not functioning. There is no sound from hearing aids (no amplification).
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
How to reset my rechargeable Phonak hearing aid if it won't respond to buttons?
Hearing aid becomes unresponsive (locks up)
How is Distance walked or ran calculated in the myPhonak app?
Calculation of Distance walked or ran
Can I use Phonak hearing aids in the airplane?
Flight mode
Other Key Topics
Looking for more? Explore other key topics that might interest you.
