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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
Select the topic you want to explore to quickly find helpful articles, tips, and solutions for your Phonak devices. Key Topics provide quick access to our core support areas
Support Articles
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How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids
Troubleshooting recurring errors during firmware updates in the myPhonak app
Which charger is compatible with my Phonak hearing aids?
Phonak chargers – Compatibility overview
How to reset my rechargeable Phonak hearing aid if it won't respond to buttons?
Hearing aid becomes unresponsive (locks up)
Why doesn't my Phonak RemoteControl work with my Infinio hearing aids?
RemoteControl Compatibility
Which hearing aids are compatible with the myPhonak app?
myPhonak app compatible hearing aids
Which hearing aids are compatible with the myPhonak Junior app?
myPhonak Junior app: compatible hearing aids
Can I use the myPhonak app to adjust the volume during phone calls?
This functionality depends on the model of your hearing aids.
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
Why is my Phonak hearing aid no longer switching on automatically after being removed from the charger?
The hearing aid does not switch on automatically after being removed from the charger. I have to use the button on the hearing aid to turn it on.
Why is there no sound coming from my Phonak hearing aids?
Phonak hearing aids are not functioning. There is no sound from hearing aids (no amplification).
