How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®

To pair your rechargeable Phonak hearing aids with myPhonak on your iPhone®, follow these steps:

1. Download the myPhonak app from the App Store: Go to the App Store icon on your iPhone, type myPhonak in the Search bar and tap on "Get" to install it. 
2. Turn on Bluetooth® in Settings > Bluetooth to allow myPhonak to connect to your hearing aids.
3. Tap on the myPhonak app icon to open it.
4. Follow or skip the tour. After completing the Privacy and Usage data sections, and after choosing your residency (US or not), you can proceed with pairing.
5. When you reach the Home section, tap "Pair hearing aids."
6. The app provides you with instructions for pairing depending on the type of hearing aids (rechargeable or with replaceable batteries). Follow the instructions to enable your rechargeable hearing aids to get into pairing mode* for 3 minutes. This will make them discoverable by the app.
7. Tap "Continue" when in pairing mode*. The app is now searching for your hearing aid(s). If you wear two hearing aids, wait until both appear on the screen.  
8. If only one or none appears, tap "I don’t see my devices" at the bottom of the screen for help.  
9. Once your devices are detected, tap the green "Pair" button.
10. Bluetooth pairing request for each hearing aid will appear on the phone screen. Tap "Pair."

Pairing is complete. Your hearing aids are now successfully paired to the app.

If you have Virto R Infinio hearing aids, once you have paired them to myPhonak the audio streaming and phone calls functionality will be automatically enabled. 

For earlier generations of hearing aids, an additional pairing step is required for phone calls and streaming. After pairing your devices with the app, you’ll see an option labeled “See instructions” (or “Optional settings” in older app versions). Tap it to view the steps for setting up call and streaming functionality.   

How to pair Phonak Virto™ R Infinio to myPhonak app on iPhone®