Frequently asked questions


I am a Veteran, where do I go for help with obtaining a hearing aid?

Please use this link to locate a Government Service Provider in your area for information and support including providing you updated information on your repair.

Is there a wireless accessory for Phonak hearing aids?

Phonak has developed a broad range of wireless accessories in order to make it possible for you to best use and discreetly control your hearing system. This includes, for example, remote controls, wireless connection modules to the TV and computer and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range.

Ask your hearing care professional for more information.

What are FM systems?

FM Systems are wireless communication systems consisting of a radio transmitter and a radio receiver. The transmitter is placed close to the sound source (e.g. TV/Radio/lectern). The words are transmitted clearly and directly to the hearing aid in the form of radio signals - without disruptive background noises or echoes.

Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, have a professional consultation with your hearing care professional.

If you already have an FM system and need additional information on using this system, please consult the relevant user instructions on the FM transmitter, the FM receiver or ask your hearing care professional.