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Check your phone compatibility

Most mobile devices are compatible with Phonak hearing aids. To determine which hearing aid features are compatible with your specific mobile device, please enter the manufacturer of your device in the field below. Information such as compatibility with Bluetooth, phone calls, streaming and myPhonak app will be shown. Additional support and instructions on how to pair your device with your hearing aids will appear.

Bluetooth hearing aid connection issues after updating to Android / One UI 6.x?

If you’re using a Samsung Galaxy phone on Android with One UI 6.x, you may experience Bluetooth disconnections or limited hearing aid functionality. The problem is in the phone software’s handling of Bluetooth audio profiles, not your hearing aids, as such we are working with phone manufacturers to resolve this.

Potential Resolution

Note, this workaround may not resolve the issue on all devices.

Pre-check

  • Ensure your phone and hearing aids are updated.
    • Check for Android OS updates or fixes and install them.
    • Update your hearing aids to the latest firmware.

First-step workaround - to try if updates don’t fully resolve the issue 

  1. Turn off your device.
  2. Enter recovery mode:
    • Press and hold Volume Up + Side/Power button until you feel a vibration and the Samsung logo appears, then release.
    • Note: The exact button combination varies by device, so you may need to use Power + Volume Up + Volume Down or other keys depending on your manufacturer.
  3. In Recovery, navigate to "Wipe cache partition":
    • Use the Volume Up/Down buttons to highlight the option.
  4. Select it:
    • Press the Side/Power button to confirm.
  5. Confirm the action:
    • Use the Volume buttons to highlight "Yes" and press the Side/Power button to confirm.
  6. Reboot:
    • Highlight "Reboot system now" and press the Side/Power button.
  7. After reboot:
    • Re-pair your hearing aids if needed.
    • Test the Bluetooth connection to verify if the issue is resolved.
  8. If the issue persists:
    • Check for Android OS updates or fixes.
    • Update your Hearing Aids to the latest firmware

Additional information

  • Read more about the issue here.
  • Visual guide on the workaround video available here. 

The compatibility information should be used as a reference guide only, because hardware and software levels and releases may vary, and numerous hardware and software combinations are possible. Phonak assumes no responsibility for the compatibility thus it is the user's responsibility to do product compatibility testing by himself before any purchasing decision is taken.

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