Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
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Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
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Support Articles
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How can I find my hearing aid if I lost it?
If you've misplaced your Phonak hearing aids, you can use the "Find my Hearing Aids" feature in the myPhonak app.
Which hearing aids are compatible with the myPhonak app?
myPhonak app compatible hearing aids
Is my phone compatible with the myPhonak app?
myPhonak app: phone compatibility requirements.
Where to find the user guide of the myPhonak Junior app?
myPhonak Junior app User Guide
Is my phone compatible with the myPhonak Junior app?
myPhonak Junior app: phone compatibility requirements.
Which phones are compatible with Phonak hearing aids?
Bluetooth® compatibility
How to mute CROS in the myPhonak app?
CROS mute
Can I synchronize myPhonak Health data with Apple Health?
Sync myPhonak Health with Apple Health
How does Calories tracking work in the myPhonak app?
Calories tracking
Why is my Phonak charger not working?
Charging does not start. Indicator light on Phonak hearing aid does not light up when hearing aid placed in charging slots.
