Last updated: 23.05.2023

This Privacy Notice describes how your personal data are collected and processed in relation to this webform aimed at collecting your feedback to reach public visibility and promote our services and products.  

This relies on your free decision to opt in and give your explicit consent, which you can revoke at any time.  

The processing of your personal data complies, according to your country, with local data protection requirements, including the Swiss Federal Data Protection Act (“FDPA”), the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and / or, as may be applicable, the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") for your personal data qualified as Protected Health Information.

Sonova AG, Laubisrütistrasse 28 , Staefa, Switzerland, (Sonova AG) acts as a Controller for the processing listed in the following section.

[Sonova AG] processes your personal data for the following purposes: 

Based on consent:

• If you freely decide to give your consent to share your feedback/reviews, we will collect your personal data to reach public visibility and promote our services and products via Sonova’s digital media, including but not limited to websites, social media channels following the specific rules and policies established by the social media Platforms. 

• To achieve this purpose the following personal data will be processed:  nickname and/or clinic name, email address, survey responses and opinions, and your photo or video (only if you freely decide to include this information), health data but only if you are an end-user of our products and voluntarily choose to share feedback about your experience using them). This means that the information you disclose along with your nickname and personal data will become public and, hence, will be read by the community as long as your feedback/review will remain published.  
  For this reason, please only type in the necessary information you need to provide with your feedback/reviews. Please do not type in more information than necessary or unnecessary information about you or others. Consider this especially when you want to type in special category/ sensitive data (which is any data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, sex life or sexual orientation)  
  

Your personal data will be processed according to the instructions we provide to our employees who have received the necessary training in data protection and are subject to an obligation of confidentiality.

Your personal data may also be disclosed to:

• Social Media platforms. Social Media Platforms do act as independent controllers. You can find their respective Policies: 

• Facebook: https://www.facebook.com/privacy/policy/ 

• Instagram: https://help.instagram.com/155833707900388

• LinkedIn: https://www.linkedin.com/legal/privacy-policy

• Other companies in our group of companies, such as our subsidiaries, all of which are required to protect personal data in accordance with applicable privacy and data protection laws;

• Our business partners, contractors and third-party service providers (e.g., Salesforce). These third parties only process personal data that is strictly necessary for the services they provide to us, according to our instructions and in compliance with our privacy and security requirements. 

• Other organizations and public bodies, supervisory and control authorities, including law enforcement agencies, may be required by law.

Before we disclose any personal data to third parties other than those listed above, we will explicitly ask you for your consent. However, if we are obliged to disclose personal data without your consent, we will only disclose personal data that is strictly necessary for that purpose to fulfil our legal obligations.

Please note that some of the above-mentioned third parties can be located outside your country. Therefore, your personal data may be transferred to countries that do not provide the same level of protection of personal data as your own country. In such cases, we undertake to:

• Implement adequate procedures to comply with applicable law;

• Adopt appropriate organizational, technical and legal safeguards in order to ensure an adequate level of protection of the personal data transferred;

• Implement, if necessary, and according to applicable law, standard contractual clauses as adopted by the European Commission; 

• Depending on the country of the importing third party, take additional measures such as a transfer impact assessment.

Sonova will retain your personal data for a minimal period proportional to the time required to fulfil the purposes outlined in Section 2.  
Your personal data will be stored for as long as required to fulfill the purposes outlined in this Statement, unless a longer or shorter retention period is required or permitted by applicable lawafter the survey has been closed and may be kept for a further period as long as necessary to analyze its results. 

Within the framework of the collection and processing of your personal data, and as per applicable law, you may have the right to request access, rectification, erasure of your personal data, or restriction of processing. In addition, you may object to the processing, request data portability and withdraw your consent at any time. According to your country, you may have other rights such as providing instructions for how your personal data should be processed posthumously. Under HIPAA you may also have the right to request an accounting of disclosures of your personal data, and the right to receive a paper copy of this notice upon written request.

Please note that the exercise of such rights is subject to the limitations provided by applicable law.

You may exercise your rights by contacting us at privacy@sonova.com.

If you consider that the processing of your personal data infringes applicable law, then you may also lodge a complaint with the local supervisory authority or the competent regulator.  

In the event of questions about this Privacy Notice, or the processing of your Personal Data, please contact our Data Privacy Team at privacy@sonova.com.