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Knowledge Base
Phonak Apps
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Have questions about Phonak apps? Here you’ll find FAQs, step-by-step guides, and troubleshooting tips for Phonak apps — including the myPhonak app, myPhonak Junior app, and myRogerMic app. Explore our support articles to get the most out of your Phonak experience.
Frequently Asked Questions
How to pair and connect rechargeable hearing aids to the myPhonak app on an iPhone®
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Is my phone compatible with the myPhonak app?
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
How can I find my hearing aid if I lost it?
If you've misplaced your Phonak hearing aids, you can use the "Find my Hearing Aids" feature in the myPhonak app.
The audio is delayed or cutting out when using Auracast™ Broadcast
Auracast™ Broadcast Troubleshooting
Why won’t my hearing aids pair or re-connect to myPhonak app on my iPhone® running iOS 16 or 18?
To ensure the best experience with the myPhonak app, make sure your iPhone has the latest version of iOS and your app is up to date. Keeping your operating system up not date helps maintain compatibility and can resolve connection issues.
Which hearing aids are compatible with the myPhonak app?
myPhonak app compatible hearing aids
How do I re-join an Auracast™ broadcast audio stream?
If you lost connection but are still in range, the hearing aids will try to reconnect for 10 seconds.
Why are my volume buttons on the phone not working when streaming Auracast™ broadcast audio to my hearing aids?
Changing the volume of an Auracast™ broadcast stream
Why is the Auracast Broadcast slow to turn on or off in the myPhonak app with my Pixel 10?
Delay when turning Auracast Broadcast on or off
I scanned the QR code for Auracast™ Broadcast but hear nothing – what should I do?
Auracast™ Broadcast Troubleshooting
What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
Do I need an internet connection to use Auracast™ Broadcast?
Auracast™ Broadcast Troubleshooting
Other Key Topics
Looking for more? Explore other key topics that might interest you.
