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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
Key Topics
Select the topic you want to explore to quickly find helpful articles, tips, and solutions for your Phonak devices. Key Topics provide quick access to our core support areas
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
How can I find my hearing aid if I lost it?
If you've misplaced your Phonak hearing aids, you can use the "Find my Hearing Aids" feature in the myPhonak app.
Which hearing aids are compatible with the myPhonak app?
myPhonak app compatible hearing aids
How do I re-join an Auracast™ broadcast audio stream?
If you lost connection but are still in range, the hearing aids will try to reconnect for 10 seconds.
Why are my volume buttons on the phone not working when streaming Auracast™ broadcast audio to my hearing aids?
Changing the volume of an Auracast™ broadcast stream
Why is the Auracast Broadcast slow to turn on or off in the myPhonak app with my Pixel 10?
Delay when turning Auracast Broadcast on or off
The audio is delayed or cutting out when using Auracast™ Broadcast
Auracast™ Broadcast Troubleshooting
I scanned the QR code for Auracast™ Broadcast but hear nothing – what should I do?
Auracast™ Broadcast Troubleshooting
What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
Do I need an internet connection to use Auracast™ Broadcast?
Auracast™ Broadcast Troubleshooting
What do I need to use Auracast™ Broadcast?
Auracast™ Broadcast - Compatibility With Phonak Hearing Aids
