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Knowledge Base
Bluetooth®
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Need help connecting your Phonak hearing aids to your phone or Phonak apps? Here, you’ll find support articles with step-by-step guides and Bluetooth troubleshooting tips to help you connect your devices and keep them working smoothly.
Frequently Asked Questions
How to pair Phonak hearing aids to iPhone® for phone calls and media streaming
How to pair Phonak hearing aids to Android for phone calls and media streaming
How to troubleshoot poor quality of Bluetooth® audio streaming to my Phonak hearing aids
Support Articles
Explore all support articles and filter by topics to get the answers you’re looking for.
The audio is delayed or cutting out when using Auracast™ Broadcast
Auracast™ Broadcast Troubleshooting
How do I re-join an Auracast™ broadcast audio stream?
If you lost connection but are still in range, the hearing aids will try to reconnect for 10 seconds.
Why are my volume buttons on the phone not working when streaming Auracast™ broadcast audio to my hearing aids?
Changing the volume of an Auracast™ broadcast stream
Why is the Auracast Broadcast slow to turn on or off in the myPhonak app with my Pixel 10?
Delay when turning Auracast Broadcast on or off
I scanned the QR code for Auracast™ Broadcast but hear nothing – what should I do?
Auracast™ Broadcast Troubleshooting
Other Key Topics
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