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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
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Support Articles
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How can I disable Bluetooth® streaming on Infinio Ultra and newer hearing aids?
For Infinio Ultra hearing aids, call and media streaming can be disabled in the myPhonak app settings.
How to pair and connect rechargeable hearing aids to the myPhonak app on an Android™ smartphone
Setting up the myPhonak app on Android smartphone
Is my phone compatible with the myPhonak app?
myPhonak app: phone compatibility requirements.
What hearing aid should be selected from the list on the mobile phone?
Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.
Why can’t I see the “Find my hearing aids” feature in myPhonak?
The “Find my hearing aids” feature is no longer available on some older Android devices.
When I receive a call on my iPhone- why do I have problems hearing the caller through my Phonak hearing aids
Troubleshooting issues with hearing the caller through my Bluetooth hearing aids
How can I connect a tablet to my Phonak hearing aids?
Connecting a tablet to Phonak hearing aids
How to Fix Microphone Issues with Phonak Hearing Aids on iPhone®
Switch the microphone input so callers can hear you clearly while you still stream audio through both hearing aids.
Can I use Phonak hearing aids in the airplane?
Flight mode
Why can’t I take phones calls directly on Infinio Ultra and newer hearing aids?
If you have Infinio Ultra or later hearing aids, ensure that you haven't unintentionally disabled “Bluetooth streaming” in the settings of the myPhonak app.
