Knowledge Base
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Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
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Support Articles
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Can I synchronize myPhonak Health data with Apple Health?
Sync myPhonak Health with Apple Health
How is Distance walked or ran calculated in the myPhonak app?
Calculation of Distance walked or ran
How does Calories tracking work in the myPhonak app?
Calories tracking
Can I use the myPhonak app to adjust the volume during phone calls?
This functionality depends on the model of your hearing aids.
Which hearing aids are compatible with the myPhonak app?
myPhonak app compatible hearing aids
Which hearing aids are compatible with the myPhonak Junior app?
myPhonak Junior app: compatible hearing aids
Which health-tracking features in the myPhonak app are supported by my hearing aids?
The availability of Health features depends on the Phonak hearing aid model you use.
How to mute CROS in the myPhonak app?
CROS mute
How to adjust CROS settings in the myPhonak app?
CROS balance
Why is my Phonak charger not working?
Charging does not start. Indicator light on Phonak hearing aid does not light up when hearing aid placed in charging slots.
