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Family-Centered Care resources 

Family-Centered Care (FCC) is an approach to health care that recognizes the vital role families play and considers everyone as partners in the treatment process. Phonak offers hearing care providers the resources to implement FCC in their daily practice.


Hearing Care Professional benefits:

  • Improved trust and patient-provider relationship
  • Better adherence to treatment
  • Higher rate of hearing aid uptake


How FCC has helped providers

Hear first-hand from health care providers about how implementing Family-Centered Care has helped them in their practice. 

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Tools and forms to improve FCC

Professional tools make implementing Family-Centered Care easy for clients and health care professional.

For adults

Family-Oriented Communication Assessment and Solutions (FOCAS)

FOCAS is a tool designed to get input from both the client and their family during the hearing needs and goal-setting process. It encourages clients to open emotionally and share how they feel their hearing journey has impacted their family, while also encouraging client families to share how having a family member with hearing loss has had an impact on their lives as well. It provides a safe space to communicate openly and capture individual as well as shared goals.

For children and families

Question Prompt List (QPL)

QPL are communication aids created to encourage patients and families to actively participate in discussions by inviting them to choose questions and topics they would like to discuss during an appointment. They provide important social and emotional support and encourage families to share their questions and concerns about their child’s journey with the audiologist. It provides families the opportunity to ask about diagnosis and facilitates the process of decision making and making informed choices.


How to get started with FCC

The Phonak FCC expert panel has developed ten easy steps to implement FCC in your practice. Here are the first three to get started:

Step 1 
Invite a family member to join audiology appointments, reinforcing the reasons why they should attend.

Step 2
Set up the physical environment so that family members are comfortably included in the consultation.

Step 3
Let the patient and family members know that their input will be encouraged during the appointment. 


Phonak eLearning program

Through Phonak’s eLearning program, you can learn more about the importance of involving family members in the rehabilitation process, at your own pace. The series consists of seven modules designed to help you better understand and practice the principles of FCC.

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