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What to do when the Operating System (OS) on my phone is no longer supported by the app?
Unsupported Operating System: What It Means for Your Security and App Performance.
How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids
Troubleshooting recurring errors during firmware updates in the myPhonak app
Why can’t I see the “Find my hearing aids” feature in myPhonak?
The “Find my hearing aids” feature is no longer available on some older Android devices.
Why can’t I answer calls using the button or double tap on my Phonak hearing aids?
Once the hearing aids are paired with a phone via Bluetooth, the multi-function button on the Phonak hearing aids can be used to accept and reject a phone call. A short push (less than one second) will accept an incoming call and a long push (press and hold more than two seconds) will reject an incoming call.
Why won't my rechargeable Phonak hearing aids turn on?
Phonak hearing aid will not turn on after being removed from the charger. There is no startup green light blinking, indicator LED light is off, and there is no sound from the hearing aid.
Why is there no sound coming from my Phonak hearing aids?
Phonak hearing aids are not functioning. There is no sound from hearing aids (no amplification).
What is the optimal distance between two Phonak TV Connectors?
Distance between two TV Connectors
Can I stream signals from an amplified stethoscope to Phonak hearing aids?
It is possible to stream signals from an amplified stethoscope to Phonak hearing aids. There are different configuration options depending on the chosen stethoscope.
How to repair connection issues with the myPhonak app on Android™ smartphones
Sometimes a connection to the hearing aids cannot be established after an app update, an OS update of the smartphone, or when the fitting of the hearing aids has changed. In this case, a full reset of the app is recommended which includes the deletion of the Bluetooth® pairings and any Bluetooth settings.
How to replace the battery on Phonak non-rechargeable hearing aids?
Phonak non-rechargeable hearing aids are powered by zinc-air batteries.
