Frequently asked questions


Is there a wireless accessory for Phonak hearing aids?

Phonak has developed a broad range of wireless accessories in order to make it possible for you to best use and discreetly control your hearing system. This includes, for example, remote controls, wireless connection modules to the TV and computer and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range.

Ask your hearing care professional for more information.

What are Roger wireless communication systems?

Roger systems are wireless communication systems consisting of Roger wireless microphones and Roger receivers. The microphone is placed close to the sound source (e.g. lectern, TV). The words are transmitted clearly and directly to the hearing aid in the form of digital audio packets.
Phonak is a leader in wireless communication. In order to take advantage of the benefits of Roger wireless systems, have a professional consultation with your hearing care professional.
If you already have a Roger wireless systems and need additional information on using the system, please consult the relevant user instructions or ask your hearing care professional.

What is the term of the warranty and for how long are the Phonak hearing aids serviced?

Local Warranty
Please ask the hearing care professional where you purchased your hearing aid, about the terms of the local warranty.

International Warranty
Phonak offers you one year international warranty which is valid from from the date of your purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, ear moulds and external receivers. The remedies under the international warranty are limited to the free repair of the hearing aid. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under the local warranty or the applicable national legislation governing sale of consumer goods.

Warranty Limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.