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Phonak Support
Knowledge Base
- How-to Guides
- Troubleshooting
- Best Practices
- Helpful Tips
Our Knowledge Base offers a comprehensive range of support articles that provide feature explanations and solutions to common problems — all designed to make your hearing experience as smooth and stress-free as possible. Whether you're setting up your device for the first time or exploring advanced features, we’re here to help you get the most out of your Phonak devices.
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Support Articles
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Why can’t I take phones calls directly on Infinio Ultra and newer hearing aids?
If you have Infinio Ultra or later hearing aids, ensure that you haven't unintentionally disabled “Bluetooth streaming” in the settings of the myPhonak app.
What do the notification sounds I hear in my hearing aid mean?
Phonak hearing aids play various tones and alerts to notify you about events such as program changes, volume adjustments, low battery warnings, and other hearing aid status updates.
How can I disable Bluetooth® streaming on Infinio Ultra and newer hearing aids?
For Infinio Ultra and newer hearing aids, calls and media streaming can be disabled in the myPhonak app settings.
How do I re-join an Auracast™ broadcast audio stream?
If you lost connection but are still in range, the hearing aids will try to reconnect for 10 seconds.
Why are my volume buttons on the phone not working when streaming Auracast™ broadcast audio to my hearing aids?
Changing the volume of an Auracast™ broadcast stream
Why is the Auracast Broadcast slow to turn on or off in the myPhonak app with my Pixel 10?
Delay when turning Auracast Broadcast on or off
The audio is delayed or cutting out when using Auracast™ Broadcast
Auracast™ Broadcast Troubleshooting
I scanned the QR code for Auracast™ Broadcast but hear nothing – what should I do?
Auracast™ Broadcast Troubleshooting
What if the QR code for Auracast™ Broadcast does not scan?
Auracast™ Broadcast Troubleshooting
Do I need an internet connection to use Auracast™ Broadcast?
Auracast™ Broadcast Troubleshooting
