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TV Connector does not connect automatically

Basic troubleshooting steps to ensure TV connector connects automatically
Please ensure:
•    The TV Connector is connected to the TV*
•    The TV is switched on and the audio signal is not muted
•    The hearing aids are paired with the TV Connector**
•    You are within range of the TV Connector

If the problem persists, contact your hearing care professional to check if the “Automatic activation” of the TV Connector program is enabled in the fitting software. ***

* Connecting TV Connector to television
**Instructions how to pair your hearing aids with TV Connector
***Please note:
Difference between Automatic and Manual activation