Can I make Skype, FaceTime, or WhatsApp video calls with my Phonak hearing aids?

The call will be heard in the hearing aids as with normal phone calls.

How do I make sure that I am connected to use Skype with my Phonak hearing aids? 
If using Skype on a computer, there are two different ways to connect your Phonak hearing aids:
a. Direct connection between Phonak hearing aids and your computer

• Go into the Bluetooth settings of your computer.
• Find the hearing aid which has been set for the phone calls and pair it.
• The pairing code is 0000.
• Go to Skype
• Tools
• Audio Device.*
• Make sure all the Audio Device settings in Skype are selected as shown in the picture.
• Note: “Secondary ringer” depends on the computer model.

Now you can make a Skype call.

b. Using an external Bluetooth USB-adapter (e.g. Sennheiser BTD 800 Bluetooth adapter)

• On your computer, in your system settings for Sound, ensure that “Recording” devices is correctly set to the name of your Bluetooth adapter.
• If the Bluetooth solution is embedded in your computer, make sure you configure the device as headphones, too.
• Go into the Bluetooth settings of your computer- find the external Bluetooth USB-adapter in the list of paired devices, and configure it to be used as a headset, too.
• Open Skype,Tools- Audio Device.*
• It is possible that the alerts you hear using a Bluetooth USB adapter are louder than usual.
• Make sure all the Audio Device settings in Skype are selected as shown in the picture.
• Note: “Secondary ringer” depends on the computer model.

Now you can make a Skype call.

Please note: on Apple computers you will find Skype Audio settings: Skype - Preferences - Audio/Video