Skip to main content
Choose another country or region to see content specific to your location.
Phonak logo
Online hearing test
Practice Forward. Empowering Growth, elevating success
A doctor working at her laptop

Business Growth and Marketing Services

Continuous learning and adaptability are essential for success in the constantly developing hearing care industry. This is where the Practice Forward program can help, offering tailored training and services designed to help you grow your business.

Available Courses:
Female receptionist working with visitor in medical office. Visitor read and write signature in document at reception of clinic. Blond woman near reception desk in clinic

Front Office Training

Did you know that 89% of patients decide whether they want to book an appointment with a practice based on their first phone interaction?

Create an amazing first impression and boost overall patient outcomes with front office staff training. We designed this interactive, self-guided course to help your front line engage, guide, and empower patients on their journey to better hearing. 

This program can: 

  • Maximize marketing ROI 
  • Increase call-to-appointment conversion
  • Support incremental revenue 
  • Reduce missed or cancelled appointments 
  • Create an overall better patient experience 

What’s included? 

90-day access to the four e-learning modules (attendees can complete the entire course in less than 2 hours) and a personal participants guide. 

Long-term benefits include: 

  • Enhanced patient experience 
  • Increased call to appointment conversion
  • Improved marketing ROI 
  • Elevated engagement through employee development
 

Elevate Your Training Experience 

Inner Circle members receive tailored call coaching and comprehensive marketing tools. Speak with your sales representative about joining Inner Circle today!

Become a Partner
Businessman sharing ideas with female colleague while both sitting on a couch.