Skip to main content
Phonak logo
Online hearing test

What is Going Beyond?
It is how we show up for you and your patients.

20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations
Quality
Quality
Customer Experience
Customer Experience
Expertise
Expertise
Innovation
Innovation

At Phonak, we strive for excellence and look to go beyond expectations and beyond the status quo of what everyone else is doing. We are committed to our partners and our patients to innovate products that ensure Life is On for everyone. Going Beyond is built on our four pillars: Quality, Customer Experience, Expertise, and Innovation.

Going Beyond Logo
20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations.

Quality

Phonak supports a broad range of IP68-rated RICs, ITEs, and BTEs, including the waterproof* Audeo Life. It is important that our innovations are built to be durable and can withstand the harshest conditions, so we put our products through 128 robust testing protocols to ensure they can perform. These are the steps we take to ensure that Phonak devices meet the needs of every patient.  

We spend our time running 128 unique tests, equivalent to:

57 weeks

400 days

9,600 hours

576,000 minutes

%

%

%

%

 
See the testing in action
Hear from our experts
Happy couple at sunsent
Woman and her daughters using gadgets while resting on couch at home

Customer Experience

We are devoted to supporting your business needs by phone, email, and 24/7 availability of the Phonak Store. We have expanded and strengthened our Customer Support team to ensure we’re available how and when you need us to help with:

  • Order status
  • Placing new orders
  • Product information
  • Warranty inquiries
  • Loss and damage claims
  • Fitting and software support

...and much more.  

New extended hours of operation

Phonak Customer Support
Inner Circle
Lyric
Audiology Technical Support
Software Support

Monday - Thursday 8:00am - 8:00pm ET,
Friday 8:00am - 7:30pm ET

E-Customer Support
Production Customer Response (PCR)

Monday - Friday 9:00am - 7:00pm ET

Consumer Technical Support

Monday - Friday 9:00am - 5:30pm ET

Customer Support - Billing Support

Monday – Friday 8:00am – 5:30pm ET

School Desk

Monday - Friday 9:00am - 6:30pm ET

We are focused on listening to feedback and making improvements to our customers’ experience. Other examples of recent updates include the reintroduction of CeruStop wax protection and sustainable packaging improvements to provide a more streamlined unboxing experience.

 
Patient Connectivity support
20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations

Expertise

We strive to support continued learning opportunities to support you in the current market. We’re here to meet you where you want to learn – in person, in your office, or online. All Phonak Learning courses are designed to cover relevant topics that will help you and your practice grow, be innovative, and remain competitive.

Connect with a trainer to learn more
Visit Phonak Learning
 
20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations.

Innovation

Phonak provides a broad portfolio of hearing instruments including made for all connectivity, waterproof solutions*, 24/7 extended wear devices, Roger, and Serenity Choice. Phonak technologies are designed to meet the needs and lifestyle of every patient.

Hearing Aids
Hearing Accessories
A pioneer in AI-based machine learning for over 20 years

AutoSense OS™ 5.0 harnesses the power of machine learning to accurately identify and adjust to the patient's sound environments. With a wealth of potential settings, SmartSpeech™ technology, and 700 environmental scans per second, AutoSense can meet the patient's needs wherever they go — in quiet, in noise, at a distance, and on the go. 

 
20+ years of AI innnovation. 700 scans per second. Over 200 unique setting combinations.

I want to learn more about how Going Beyond can help me and my practice

To talk with your Phonak representative, please fill out this form.

*Required information

Thank you for your inquiry

A Phonak Representative will be in contact as soon as possible.


  

  

    
Error occured

    

  

  















    
    

    
    
    
    
    
    

      
      



    
    

















    
    

    
          
    
          
    
          
    
          
    
          
    
          
    
          
    
          
    
          
    
          
    
          
    
          
    
    
    
    
    
    

      

  
 

     
     
     
        
  

    
    
    
  


      
     
 

 


    





  
  
  
  




  
  
  
  




  
  
  
  




  
  
  
  




  
  
  
  




  
  
  
  




  
 

     
         Opt-in for mailing
         

     
     
     
     
 

 


    







    
We never sell any personal information you provide to us. By completing this form, you agree to our Privacy Policy and Terms of Use.





    









    

        

        Please confirm you're not a robot. 
    






    















      



    
    






        
    


    



        
        
        

      


      
      
 

    


  

















  


    
 
      
        
Resources

        
      
    


    

      
      
    


  











  
    

  Order now






    
Footnotes


*up to 50 cm