Why is the sound from my Phonak hearing aids not loud enough or distorted?

Potential causes and recommended solutions for low volume or distorted sound in hearing aids

Volume is too low: Increase the volume if the volume control is available.
Low battery: Charge the hearing aid or replace the battery if you have a non-rechargeable model.
Speaker/earpiece is blocked: Clean the speaker opening/earpiece. Change the earwax filter if your hearing aid model is equipped with earwax protection.
Hearing has changed: Contact your hearing care professional.

If the problem persists, contact your hearing care professional for assistance.