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Why can’t the person hear me when using Phonak hearing aids with an Android phone?

During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
  • The easiest way to ensure calls are routed through your hearing aids is to answer phone calls using the multi-function button of the hearing aids.
  • For outgoing calls- initiate the call normally. Depending on your phone configuration- the call will be routed to the hearing aids automatically. If not select the Bluetooth connection as soon as the call is in progress. During a call- you can change the routing of the call from your phone to your hearing aids. From the phone application screen- simply click the Bluetooth symbol to enable or disable the transmission to your hearing aids.

Please note: Some phones transfer the call automatically to your hearing aids if the call is picked up by the hearing aid multi-function button- but stays on the phone if the phone’s button is used.
  • Check reception on your mobile phone and move to a location with better reception if necessary.
  • Check the microphone ports on the hearing aid for debris. If there is debris- use a brush or cloth to clean the microphone ports. If the problem persists- contact your hearing care provider.
  • If you are in a very noisy environment- the own voice pickup through the hearing aids may be disturbed too much. In such a case- relocate to a calm environment or alternatively route the call to the phone and directly talk into the phone microphone normally.
  • To test whether the call is wirelessly transferred to your hearing aids- speak into your phone. If the other person can hear you better when talking into your phone- route the call to your hearing aids as described above.
  • If this does not work- delete the pairing from your phone- reboot the phone and hearing aids- and then re-pair them to your phone.