Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session?

The Remote Support session uses the loudspeaker of your smartphone.

The audio is not directly streamed to your hearing aids. Set the volume of your phone to a comfortable level so that you can hear your hearing care professional.

Find a provider today and experience Phonak Infinio!

Why can’t I hear my hearing care professional in my hearing aids during a Remote Support session?