Skip to main content

iPhone tips and tricks to ensure easy pairing and use of Phonak hearing aids

Tips and tricks for iPhones to ensure easy pairing and use of my Phonak hearing aids
  1. Make sure the phone is updated to the latest iOS version: Settings – General – About – Version.
  2. If your phone call is not automatically heard in the hearing aids, change call audio routing on your phone: Settings – General – Accessibility – Call Audio Routing – Change to Bluetooth Headset.
  3. If you hear keyboard sounds in your hearing aids, turn off audible alerts: Settings – Sounds & Haptics (iPhone 6s and higher) or Sounds. Scroll down and turn off Keyboard Clicks and Lock Sounds. Select the ring or alert tone for each option (text, voicemail, email, ringtone, etc) and manually change each alert tone from the currently selected sound to “none” or “vibrate”.
  4. Close open apps: From the Home screen, quickly press the Home button (at the bottom) twice then swipe the screen left or right to view the list of apps. Scroll through the list of apps, hold the app then swipe it up and off the screen.
  5. Close open apps (iPhone X and newer): From the Home screen, swipe up from the bottom of the screen and pause near the middle of the screen until all open app cards appear. Scroll through the list of apps, hold down on the app and then tap the red minus sign.

If none of the mentioned points will help, please reboot your phone and try again.